Covid-19 Staying Safe

Covid-19 Staying Safe

Unfortunately, due to the announcement of new lockdown restrictions, we are temporarily closed until at least December 2nd. It is our genuine hope that our site, restaurant and facilities will soon be open again to welcome guests and that the festive and spring seasons ahead bring a better outlook for us all.

We would like to thank you, our guests, and our amazing colleagues for their brilliant support and understanding. We will be closely monitoring the official advice and will update you with the changing situation. For more information or questions, email info@hiddenvalleypark.com.

When we reopen we will try to keep things as normal as possible on the park, however, the health and safety of our guests, families and staff are our highest priorities. We are working hard to ensure that when you visit Hidden Valley Park, you can be confident of the steps we are taking to minimise the spread of Covid-19. Please take some time to read through the measures that will be in place when we reopen:

Arrivals

1. If you or any of your party have had any COVID symptoms in the two weeks leading up to your holiday, or have been in contact with anyone with symptoms, have been told to self-isolate or are awaiting the results of a Coronavirus test then please stay at home and we will postpone your booking.

2. For the NHS track and trace service, we need to keep a record of names & contact numbers (for 21 days) for all site visitors. We will contact you before your visit to provide this information.

3. When arriving at the site please stay in your vehicle and phone us on 01271 813 837. Please park on the left where the New Arrivals sign is and we will invite you to walk to Reception depending on how many people are checking in at the same time. arrivals can only be accepted between 12:30pm and 5:30pm. Arrivals after 5:30pm you will need to park in the car park overnight, and check-in the next morning.

4. For help reversing your caravan onto your pitch, please phone us, and we will site your caravan using our vehicle. Please DO NOT ask or accept help from neighbours as this could cause problems with social distancing and spreading the virus.


Facilities

1. The toilets and showers are open, with reduced capacity. If you have your own facilities in your caravan or motorhome, please use them if possible. To comply with social distancing, we can only allow 4 people in the shower blocks at a time.

2. We are unable to hire-out TV cables at this time, however, we do have them for sale as usual.


Guests

1. We would normally allow your friends and family to visit your pitch, but because of the complications this causes for the NHS track and trace procedure, we are unable to accept any non-booked visitors onto the park. This will be strictly policed on the park for everyone’s safety.

2. Any extra cars must be booked in and must be kept in the car park at all times.

3. In line with the current law, you must only socialise with one other household at a time, up to a maximum of 6 people. Only two households will be able to pitch next to each other. This includes children socialising with other children.


Shop & Reception 

1. We can allow two families or a maximum of six people in the shop and reception at a time. We are accepting card payments only in reception, the shop, cafe, bar and restaurant. We can still supply change for the laundrette. Please wear a face covering when using the shop, reception, cafe, bar and restaurant.

2. Lakeside Café, Bar & restaurant Our café, bar and restaurant are open as usual, with reduced capacity to facilitate social distancing. Our full menu is available to eat-in or take-away. Please call 01271 813 872 to reserve your table or place your order. Please wear a face covering when entering the cafe, bar & restaurant.


Children’s Play Parks

1. The children’s play parks are open, as usual. If there are more than two other families using the equipment, please if possible, wait until they have finished. Please ensure all children are accompanied when using the play parks, going into the shop or cafe/bar/restaurant.

We hope you enjoy your stay, and we thank you for your support over the last few months. This has been a difficult time for everyone. If you have any queries, please get in contact.

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